Privacy Policy and Data Protection

Information We Collect

We collect information that you voluntarily provide to us and some data automatically through your website interactions. This includes:

• Contact details including name, email address, phone number, and postal address when you submit enquiry forms
• Financial information you choose to share during consultations, such as income ranges, asset levels, and planning goals
• Website usage data including pages visited, time spent on site, and interaction patterns through cookies and analytics tools
• Communication records from emails, phone calls, or messages you send to our team

How We Use Your Information

We use collected information solely for legitimate business purposes related to providing our financial planning consultation services:

• Delivering personalised consultation services and responding to your specific financial planning enquiries
• Communicating with you about appointments, follow-up discussions, and service-related information
• Improving our website functionality and consultation processes based on user feedback and behaviour patterns
• Complying with legal obligations and maintaining accurate records as required by Australian financial services regulations

Legal Basis for Data Processing

Under Australian Privacy Principles and international data protection regulations, we process your information based on the following legal grounds:

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• With professional service providers (such as accountants or legal advisers) when you explicitly request coordinated advice
• When required by Australian law, court orders, or regulatory authorities for compliance purposes
• With trusted technology service providers who assist with website functionality, under strict confidentiality agreements

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and understand how visitors interact with our content. These technologies help us provide personalised content and improve our services.

For detailed information about our cookie usage, please review our separate Cookie Policy, which explains your choices and control options. Cookie Policy

Data Security and Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted online.

Your Privacy Rights

Under Australian privacy legislation and international regulations, you have several rights regarding your personal information:

• Access - Request copies of personal information we hold about you and understand how it's being used
• Correction - Request corrections to any inaccurate or incomplete personal information we maintain
• Deletion - Request deletion of your personal information, subject to legal retention requirements
• Data Portability - Request your data in a portable format for transfer to another service provider
• Objection - Object to certain types of data processing, particularly for marketing purposes

Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law. Contact information is typically retained for 7 years after last contact, while consultation records may be kept longer to comply with financial services regulations. You can request deletion of your data at any time, subject to legal retention requirements.

Children's Privacy Protection

Our services are designed for adults making financial planning decisions. We do not knowingly collect personal information from individuals under 18 years of age without parental consent. If we become aware that we have collected information from a minor without appropriate consent, we will delete such information promptly.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or direct communication. The "Last Updated" date indicates when the most recent changes were made, and continued use of our services constitutes acceptance of the updated policy.

Privacy Questions and Requests

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to discuss any privacy concerns, please contact us using the information provided below. We aim to respond to all privacy-related enquiries within 30 days.